The job of an IT help desk professional means you are the first line of support for troubleshooting technical issues and assisting in the smooth operation of information technology.
Although many people perform these tasks admirably, you need to show how your skills and experience make you the best candidate when applying for jobs. This starts with a well-made resume.
Our IT help desk resume examples and expert tips will guide you in showcasing your skills and landing your next role.
In this guide, you’ll find:
- IT help desk resume examples for different experience levels.
- Step-by-step guidance to write a resume that highlights your technical support skills.
- Tips on which sections to include to ensure your resume is comprehensive.
- Help deciding on the best resume format for your career stage.
Want to make your IT help desk resume now? With our AI Resume Builder, you’ll have a customized and professional resume made in minutes. Upload your current resume or start from scratch and get personalized content suggestions with just one click!
IT Help Desk Resume Examples
Why this resume works:
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Skills Emphasis:
This resume highlights essential IT support skills such as troubleshooting, network administration, and technical documentation
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Education Focus:
With a recent Bachelor of Science in Information Technology, this candidate demonstrates their foundational knowledge of IT systems and is ready to take on technical challenges.
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Quantified Achievements:
Despite limited work experience, the candidate has successfully handled over 95% of IT support tickets in the first interaction and improved response times by 20%, clearly demonstrating the impact they’ve made in past roles.
Why this resume works:
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Extensive Experience:
This resume reveals over 15 years of IT support experience, with roles ranging from Help Desk Technician to IT Help Desk Supervisor, showcasing expertise in managing IT operations and leading a support team.
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Technical Skills:
Proficiency in troubleshooting, customer service, and help desk management is underscored by a range of technical abilities, including remote support tools and software installation.
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Measurable Success:
The candidate’s contributions are backed by impressive metrics, such as improving response time by 30% and increasing first-call resolution rates by 25%, proving their effectiveness in leadership and problem-solving.
More Resume Examples
Looking for more resume examples in tech support or related fields? Check out our full collection for additional guidance and inspiration on creating a winning resume. Regardless of the type of job you’re applying for, you can find a resume that fits your needs.
Choosing a Resume Format
The right resume format helps you emphasize your technical skills and work experience in a way that resonates with hiring managers. Below are the three main resume formats and how to choose the best one for your IT help desk resume:
- Chronological format: This format lists your work history in reverse-chronological order, emphasizing your career progression and notable achievements. If you have a solid track record in IT support, this format highlights your experience and ability to handle increasingly complex issues.
- Functional format: If you’re new to the field or making a career change, the functional resume format may work best for you. It emphasizes skills over work history, allowing you to showcase your technical knowledge and certifications even if your work experience is limited.
- Combination format: This hybrid format blends chronological and functional elements. It balances your technical skills with your work experience, showing a complete picture of your abilities. If you’re an IT help desk professional with one to five years of relevant work experience, this format is for you.
Whichever format you choose, your resume should be organized and easy to read, with clear headings, consistent fonts and appropriate spacing. This ensures that your resume looks professional and catches the hiring manager’s attention.
Choose a template
Once you’ve decided on the right format, the next step is choosing a template that best represents your experience and personality. Below are a few template options to consider.
- Simple template: Best for entry-level candidates, this clean and straightforward layout focuses on readability and organization, making it easy for hiring managers to quickly assess your qualifications.
- Minimalist template: A no-frills design that highlights technical abilities and certifications. This is ideal for those with strong technical skills who want the focus to be on their qualifications rather than design elements.
- Modern template: Sleek and polished, this template is ideal for experienced IT professionals. It balances technical details with professional design, ensuring your experience and skills stand out.
How to Write an IT Help Desk Resume in 5 Simple Steps
Writing a great IT help desk resume starts with understanding how to organize key sections that showcase your technical skills and experience.
In just five easy steps, we’ll show you what to put on your resume so that it catches the eye of hiring managers and sets you up for success in the hiring process.
Step 1
Tailor your resume to the job description
Before you begin writing, carefully review the job description for the IT help desk role you’re applying to. Highlight the required skills, qualifications and specific responsibilities mentioned in the listing.
Keywords like “troubleshooting,” “remote support” or “ticketing systems” should be woven into your resume to match the job’s demands.
By aligning your resume with the job description, you’ll improve your chances of passing through applicant tracking systems (ATS) and demonstrate that you meet the employer’s specific needs.
Step 2
Write a strong professional summary or resume objective
Start your resume with a compelling profile that instantly communicates your value to potential employers. This is your first opportunity to really make an impact on the reader and persuade them to learn more about you.
Depending on your experience level, choose between a professional summary or a resume objective:
- Professional summary: Ideal for experienced IT help desk professionals, this brief statement highlights your top skills and career achievements. Consider focusing on results-driven accomplishments and your ability to resolve complex IT issues.
- Resume objective: Best for entry-level candidates or those transitioning into IT, this section reveals your skills and career goals while expressing your enthusiasm for the role.
IT help desk professional summary example:
Experienced IT help desk professional with over five years of troubleshooting hardware and software issues, supporting end users and maintaining network infrastructure. Proven ability to reduce ticket resolution time by 25% and maintain high customer satisfaction.
IT help desk resume objective example:
Dedicated IT graduate with hands-on experience in providing technical support and resolving user issues. Eager to apply troubleshooting and problem-solving skills in a fast-paced IT help desk environment.
Customize your professional summary or objective for each application. Use the company’s name and refer to the specific role to demonstrate that you’ve tailored your resume and are genuinely interested in the position, while also making your resume ATS-friendly.
Step 3
Highlight your key skills
Any good IT help desk resume will include a balance of hard and soft skills to show that you are a well-rounded employee capable of handling the responsibilities of the position.
- Hard skills: These are technical abilities that are critical for troubleshooting, system administration and network support.
- Soft skills: These are personal attributes that help you communicate effectively and work well in a team environment.
Tailor this section to match the specific skills mentioned in the job description to show you’re a perfect fit for the role.
By balancing both types of skills, you show you’re technically competent and able to provide excellent user support.
- Troubleshooting hardware and software problems
- Windows, macOS and Linux system administration
- Remote desktop support (e.g., TeamViewer, AnyDesk)
- Networking and VPN setup
- Ticketing systems (e.g., Zendesk, Jira)
- IT security practices and protocols
- Strong verbal and written communication
- Patience and customer service
- Time management and multitasking
- Problem-solving under pressure
- Team collaboration
- Active listening
You may want to consider organizing your skills section by listing hard skills first, followed by soft skills. This helps hiring managers quickly identify your technical qualifications while showing that you also possess important interpersonal skills for customer service.
Step 4
Provide relevant work experience
Your work experience section is where you demonstrate how you’ve applied your skills in real-world scenarios.
When listing work experience on your resume, start by including your job title, company name, location and dates of employment.
Use bullet points to clearly describe your responsibilities and focus on quantifiable achievements, such as the number of tickets resolved or improvements in resolution time, that demonstrate the impact of your work. This helps hiring managers visualize the value you can bring to their team.
Additionally, prioritize accomplishments that align with the job description to show how your past roles have prepared you for success in this new position.
Example IT help desk resume work experience:
IT Help Desk Technician
ABC Corporation – May 2021 to Oct. 2024
- Provided technical support to 200+ employees, resolving issues with software, hardware and networking.
- Reduced average ticket resolution time by 20% through the use of improved troubleshooting techniques.
- Maintained a 98% user satisfaction rate by providing prompt and accurate support for internal teams.
- Configured new employee devices and performed system updates for Windows-based systems.
Use action verbs like “resolved,” “implemented” or “troubleshot” at the start of each bullet point and quantify your achievements to provide concrete evidence of your contributions.
Step 5
Showcase your education and certifications
For IT help desk roles, education and certifications are key to proving your qualifications.
Include your highest degree, as well as any relevant certifications that demonstrate your technical proficiency, such as CompTIA A+, ITIL or Microsoft certifications. These certifications show employers that you have the expertise to handle the technical demands of the job.
Example education and certifications for an IT help desk resume:
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Bachelor of Science in Information Technology
University of California, Berkeley – May 2020 - Microsoft Certified: Azure Fundamentals – 2022
- CompTIA A+ Certification – 2021
If you are actively pursuing additional certifications, include them in your resume as “in progress” to demonstrate your commitment to continuous learning and professional development. This shows employers that you are dedicated to enhancing your skills.
Optional Resume Sections
Certifications
If you want to clean up your resume and you have a lot of certifications, consider creating a separate section for them. This will underscore how you are committed to continuous learning and have acquired up-to-date skills necessary for the job.
Example:
Certifications
- Certified Information Systems Security Professional (CISSP) – 2023
- Microsoft 365 Certified: Modern Desktop Administrator Associate – 2023
- CompTIA Network+ Certification – 2022
Volunteer Experience
Volunteering your technical skills to nonprofit organizations, schools or community groups can highlight your commitment to using your IT expertise to make a difference. This can also show that you’re passionate about problem-solving and customer service beyond the workplace.
Example:
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Volunteer IT Support Specialist, Community Health Center – January 2023 to Present
Provide IT support for hardware and software issues, maintaining systems for 50+ staff members and training volunteers on basic tech use.
Languages
In global or multicultural work environments, language proficiency can be a valuable asset. If you speak multiple languages, listing them shows that you can assist diverse user groups and support international operations.
Example:
- Russian: Fluent
- Japanese: Conversational
Add a Cover Letter
Including a cover letter with your IT help desk resume can significantly improve your chances of landing the job.
If you’re unsure how to get started, our Cover Letter Builder can help. With just a few clicks, you’ll have a polished cover letter that captures the attention of hiring managers and sets you apart from other candidates, while perfectly complementing your resume.
A well-crafted cover letter allows you to introduce yourself to hiring managers, demonstrate your enthusiasm for the role and explain why you’re the perfect fit for the position. Check out our collection of cover letter examples to see just what you can do.
This is your chance to go beyond your resume by highlighting key achievements and offering more insight into your approach to problem-solving and customer service.
A strong cover letter is very effective in showcasing your passion for IT support, your ability to handle technical challenges and how you can contribute to the company’s success.
Key Takeaways
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Showcase key IT support skills
Highlight your core technical skills such as troubleshooting hardware/software issues, providing remote support and managing ticketing systems. Balancing technical expertise with customer service skills will make your resume stand out.
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Choose the right format
Select a resume format that best highlights your strengths. Use the chronological format if you’re an experienced professional, the functional format if you’re new to the field or the combination format if you’re in your midcareer.
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Quantify your achievements
Employers appreciate measurable results. Include metrics that demonstrate your impact, such as reducing ticket resolution times, improving system performance or maintaining high customer satisfaction rates.
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Highlight certifications
Certifications like CompTIA A+, ITIL and Microsoft Certified: Azure Fundamentals show your commitment to staying up to date with industry standards and make you a more competitive candidate.
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Add optional sections
If applicable, consider adding sections such as awards, professional memberships, volunteer experience or language skills to enhance your resume and showcase your unique qualifications.
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Include a cover letter
A cover letter allows you to express your enthusiasm for the role, emphasize key achievements and explain why you’re the perfect fit for the company. It complements your resume and makes your application stand out.
Questions for Your Job Search
Last Updated: October 17, 2024
What are active listening skills?
How do I list awards on my resume?
Is “References Upon Request” necessary for a resume?
Conor is a writer for Resume Now. He has over five years of professional writing experience and professional development training. Conor has written on a range of career development topics.
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