Team Leader CV

Objective

To help the company cope with its everyday operations effectively and efficiently and ensure the timely delivery of outputs and services to the clients.

Personal Information

Ernest Crumpton
2781 C Street
Dedham, MA 2026
(444)-118-6164
e.crumpton@sampleresume.net

Date of Birth: May 6, 1979
Place of Birth: MA
Citizenship: American
Gender: Male

Profile Summary

• Customer-focused
• Knowledgeable in people management
• Excellent time management skills
• Superb leadership skills

Education

BS in English, 2007
University of Michigan, Arbor, MI

Employment History

Team Leader, 2007 – Present
Century Link Inc, Monroe, LA

Responsibilities:

• Identified the weak areas of the individual and designed appropriate training.
• Presented opportunities to the team and encouraged them to be actively involved in company programs.
• Coached and trained team members to address resource and time constraints.
• Recognized the strengths of every team members and planned ways to enhance the same.
• Disseminated information from the bottom of the company up to the top management.

Call Center Team Leader, 2006 – 2007
Marriott International, Inc, Bethesda, MD

Responsibilities:

• Acted as communication officer between the top and middle management in terms of project updates.
• Managed the shifting schedule of team members.
• Ensured that the team is within their performance metrics.
• Ensured that every agent is on floor as scheduled.
• Approved and disapproved promotions of agents as deemed necessary.

Research

N/A

Training/Certification

Training-Workshop in Meeting Management Objectives
Certificate in Gender Sensitivity

Award

Most Valuable Player

Professional Membership

The Concentrixx Club

Skills

Familiar in Office Tools
Expert in multitasking
Resourceful and self-starter
Adept in using computer