Technical Support Specialist CV Template [Writing Guide]

Introduction

With so many companies from large corporations to small startups relying upon their own business networks to support their operations, the demand for qualified technical support specialists has never been higher. At the same time, there are also quite a few people seeking jobs in this field. Having a curriculum vitae to submit alongside your applications can help distinguish you from other candidates. In the technical support specialist cv template shown here, you’ll see what sort of information this document should include. The accompanying writing guidelines will also help you in creating your own CV.Create This CV

Technical Support Specialist CV Template

Mitch Murphy Scranton, PA 11111 E: mmurphy24@youremail.com P: 555-111-4444Professional SummaryCertified technical support specialist seeking position with internal network management team. Have worked for the last three years as a technician for an IT support services provider fielding calls from clients and performing on-site assessments and repairs. Also have six years of experience providing customer service both in person and over the phone. Want to contribute to the technological growth and development of a single organization by providing whatever support services are needed.Work ExperienceTechnical Support Analyst Silent Partner IT Services March 2014 – Current• Respond to calls from client employees reporting local and wide area network connectivity issues as well as problems with computer hardware and software applications. • Study the details of each client’s computing resources and internal business networks to determine what sort of performance and security issues they may be likely to encounter to better troubleshoot problems remotely. • Escalate any issues that cannot be resolved over the phone to scheduled service calls where visits are made to client facilities to assess and correct problems in person. • Make recommendations regarding equipment upgrades and server capacity when such issues are believed to be contributing to problems. • Receive and address an average of 10 to 12 service inquiries per week.Home Monitoring Agent Premier Security Solutions August 2011 – March 2014• Worked as an inbound/outbound agent fielding phone calls from subscribers to home and corporate security service packages from regional monitoring station of national security solutions provider. • Contacted customers whose security alarms had been triggered to determine the nature of the alert. • Offered advice and support to customers (often in extremely stressful situations) regarding safety protocols for break-ins, fires, and other emergency situations. • Instructed service subscribers on how to disarm alarms triggered inadvertently.Processing Agent Pennsylvania Department of Motor Vehicles June 2008 – August 2011• Assisted visitors by processing driver’s license renewal applications and contacting testing officials to help those seeking licensure for the first time or following a suspension or revocation. • Responded to complaints from people with concerns about service fees, licensing requirements, and long wait times by listening, recommending resolutions, or simply asking for patience (when needed). • Participated in four separate communication training seminars sponsored by state to learn techniques to help diffuse tense situations and resolve people’s concerns. • Collaborated with two other coworkers to research methods to improve case completion times to help reduce wait times, and shared suggestions with managers that were later implemented and resulted in collective 20 percent improvement in visitor experience scores based on survey responses.Education and TrainingCisco Certified Technician – 2015 Cisco Learning NetworkIT Professional Certification – 2014 Community College of Alleghany County, Pittsburgh, PASkills• Working knowledge of computer hardware design, software applications, system maintenance tools, and LAN and WAN specifications • Excellent listening and communication skills • Able to maintain an attitude of empathy and patience in stressful situations • Committed to offering outstanding customer service • Dedication to consistently improving personal performanceHobbies and InterestsAvid fan of science fiction and fantasy novels. Frequent participant in local community storytelling festivals performed for elementary and middle school students. Enjoy camping and fishing.

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Using a Job Description to Create a Standout Technical Support Specialist CV

A Sample Technical Support Specialist Description

Job SummaryAs our organization continues to manage many of our services through virtual applications, our demand for qualified technical support specialists has also increased. We’d like to invite you to join this growing team, supporting our frontline employees by ensuring network reliability and the continued operation of all of their computing resources. We’ll rely on you and your coworkers to keep all of our systems up and running, and to ensure that the safety and security of all of our vital business data is guaranteed. You’ll get the chance to work both behind the scenes and on the front lines, education non-technical staff and developing recommendations to share with our technical services manager to improve our overall operational performance.Job Responsibilities• Provide assistance to non-technical staff, troubleshooting issues with computer hardware and software applications, and ensuring connectivity to our local area network. • Receive calls through our internal computer support line and attempt to troubleshoot issues over the phone either by walking callers through processes or running diagnostic assessments remotely. • Escalate issues that cannot be resolved remotely to service tickets that prompt technicians working on-site to assess problems in person. • Assist in the installation and setup of new computer hardware, and push new or updated programs and applications out to end-users. • Rotate between responding to calls through computer support line and performing on-site assessments, as well as between day and evening shifts.Job Skills• Bachelor’s degree in computer-related discipline or professional license through accredited certification program. • Strong understanding of computer hardware and operating system specifications • Must be available to work a rotating schedule • Able to remain patient with frustrated end-users • Excellent communication skillsCreate This CV

How to Employ the Job Description in Your Technical Support Specialist CV

The sample job description included here is as valuable in creating a strong employment reference document as is the technical support specialist cv template. This shows you the keywords and phrases those hiring for tech support positions use in describing their jobs. Often, hiring managers will utilize job search engines programmed specifically to search for such terminology. Thus, mirroring the language of your CV after that used in the job description eliminates the potential that both your CV and your application are overlooked. Plus, it conveys a strong understanding of the responsibilities that come with a certain job.Another important element that’s highlighted in the technical support specialist cv template is the listing of professional accomplishments. Anyone can pinpoint the tasks associated with a job, yet few may have notable achievements where the execution of them has been recognized by others. Including your accomplishments in your CV will help impress prospective employers, but only if you also include the metrics needed to offer a reader context. With them, one can truly comprehend the value you’ve added to other organizations through your work.