Customize This Front Desk Agent Resume Example

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Why Is This a Good Front Desk Agent Resume Sample?

Claudia Jones

123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com

Professional Summary

Front Desk Agent with more than five years experience helping guests check in upon arrival and check out at the end of their stays. Adept at helping them find things to see and do in the city, providing them with additional resources when needed and ensuring they have a pleasant trip. Specialize in making arrangements to better the experiences those guests have.

Core Qualifications

Customer Service
Guest Relations
Microsoft Word and Office
Time Management
Guest Management
Friendly and Professional

Experience

Front Desk Agent, November 2011 – March 2015 Company Name, City, State

Greeted guests within seconds of them arriving at the lobby and helped check them into the system
Responsible for overseeing the satisfaction of more than 100 guests every day
Worked with the concierge to provide guests with tickets to popular activities and attractions
Arrange for guests to receive spa treatments in their rooms
Responded to complaints guests made in person and after they left the resort

Front Desk Agent, July 2009 – October 2011 Company Name, City, State

Responsible for keeping the front desk and lobby clean and well maintained
Transferred reservations made online and over the phone to the computer system
Ensured that there were enough rooms for the reservations made in the system
Gave guests advice and ideas on what to do near the hotel
Helped guests book surfing, snorkeling and other classes nearby

Education

2009 New Cityland High School, City, State High School Diploma

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Why Is This a Good Front Desk Agent Resume Sample?

The front desk agent resume sample starts off with a three-statement summary of the candidates professional experience. It indicates the position shes held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. In the summary, the candidate also presents her end goal: to better the experiences those guests have. Employers appreciate forward-thinking staff, so including her overall aim adds to the effectiveness of the summary.

Following the summary, the core qualifications section outlines specific skills the applicant has developed. Since a front desk agent is an organizations first contact with customers, the list of qualities focuses primarily on competence in serving clients. Customer service, guest relations, and guest management all include the words customer or guest, while friendly and professional service implies interaction with clients. Concentrating on the most significant aspects of a front desk agents role strengthens the core qualifications section of this resume sample.

Keeping the overarching goal of satisfying customers at the forefront, the candidate in the front desk agent resume sample offers specific numbers in the experience section. Rather than state her position as overseeing customer satisfaction, she expands the description to include the fact that she worked with over 100 guests each day. Numbers provide measurable evidence of a candidates job responsibilities. Whether you include the number of guests (as seen here) or add statistics to demonstrate your contribution to profit gains, you want to present concrete proof of your work, and figures do that as well as anything.

Finally, in the front desk agent resume sample, the education section demonstrates the basic format for someone who has graduated from high school but not yet completed college. Notice the name of the school, the location, and the graduation date are all included in this section. Should this candidate go on to earn college degrees, she should no longer list her high school diploma.

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