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Table of contents

Hotel resume examples
How to format your resume
How to write a hotel resume in 5 easy steps
Enhance your application with a personable cover letter
Hotel assistant front office manager resume — key takeaways
Commonly asked questions about resume writing

As a hotel assistant front office manager, you play a crucial role in delivering exceptional guest experiences and ensuring the smooth operation of your establishment. You oversee various aspects of front office operations, providing top-notch service to guests and contributing to the efficient functioning of the hotel. With such impressive responsibilities, you need a resume that showcases your ability to manage it all.

A strong hotel and hospitality resume is key to securing positions in prestigious hotels and excelling in high-impact hospitality environments. We’ll help you create a document that resonates with hiring managers, highlighting your expertise and leadership abilities as a hotel assistant front office manager.

This guide will provide:

Inspiring resume samples tailored for a hotel assistant front office manager.
Key elements of creating an effective hotel resume.
Ways to highlight your hotel operations skills.
A detailed guide for crafting each section of your resume.
Advice on choosing the perfect resume layout and design.

Ready to craft a stellar resume? Dive into our Resume Maker! Choose a template that fits your vibe, and get personalized advice and customizable content suggestions to make your resume truly yours.

Hotel resume examples

First-time hotel assistant front office manager resume example

Resume entry level example hotel assistant front desk recepcionist

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What sets this resume apart?

A sleek one-column layout
Adam’s resume boasts a clean one-column design, providing a seamless flow from top to bottom. This layout prioritizes clarity and cohesion, allowing every detail to shine and effortlessly captivate recruiters’ attention.
Structured skills
The candidate presents his professional skills thoughtfully organized into categories, such as “Communication and Interpersonal Skills” and “Administrative Efficiency.” This strategic arrangement simplifies discovering Adam’s diverse talents and proficiencies.
Easy-to-read content
Peppered with impactful bullet points and action-oriented verbs like “fostered,” “implemented” and “utilized.” This approach enhances readability and ensures that each accomplishment and responsibility resonates powerfully with hiring managers.

Experienced hotel assistant front office manager resume example

Resume experienced example hotel front office manager

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Why is this a good resume?

Starts with an engaging introduction
Martha’s resume opens with a dynamic header crafted to seize the attention of hiring professionals immediately. This distinctive feature sets the scene for an immersive and memorable reading journey, ensuring her profile stands out vividly among the competition.
Showcases a comprehensive career background
From her initial role as a front desk assistant receptionist to her current position as a hotel front office manager at The Townsend Hotel, Martha’s professional trajectory is compelling and remarkable. Each prominent job title acts as a guiding light, leading you through her extraordinary career evolution with finesse.
Highlights certification achievements
Martha proudly presents her noteworthy certifications, notably the prestigious Certified Front Desk Representative (CFDR) accolade from the American Hotel & Lodging Educational Institute (AHLEI). This distinguished recognition underscores her steadfast commitment to excellence in front desk operations and reaffirms her status as a bona fide authority.

Looking to find your perfect fit in the job market? Explore a variety of resume examples tailored to different job roles that might catch your eye!

Browse other popular samples

How to format your resume

When you’re at the helm of the hotel front desk, highlighting your knack for guest record management and top-notch customer service is key to propelling your career forward. Opting for the ideal resume layout can amplify these skills and weave a compelling narrative of your professional career.

You can choose from three main resume formats, each designed to match different career stages:

If you’ve been in the hospitality industry for a while, the chronological resume format is your best option. It lets you highlight your career milestones and achievements, starting from your latest role and working backward. This format shows your wealth of experience in guest services and administrative duties, painting a vivid picture of your expertise in these areas.
If you’re new to the hotel industry or changing careers, the functional resume format is a solid choice. It puts the spotlight on your essential skills such as communication prowess, organizational finesse and knack for guest service. With this format, you can showcase your readiness for the role without solely relying on your work history.
If you’re in the middle of your career, the combination resume format is your go-to. This format balances your skills and work history for a comprehensive overview. It shows your proficiency in guest services and financial management, demonstrating how your diverse experiences prepare you for higher responsibilities in hotel operations, perfect for a front desk position.

Now that you’ve chosen the perfect hotel resume format, let’s focus on making it visually captivating!

Choose the best resume template

Create your resume

In the bustling world of hospitality, where every detail counts, crafting a standout resume is key to catching the eye of hiring managers.

And when it comes to your resume template, it’s all about finding the perfect match for your style:

If you’re aiming for roles in the broader hospitality industry, go for a simple, clean template. It screams professionalism and underscores your dedication to top-notch guest service.
If your sights are set on upscale hotels or trendy boutique spots, opt for something sleek and modern. It will mirror your forward-thinking approach and show your knack for cutting-edge hospitality management.

Whether you prefer the familiarity of Word or the convenience of Google Docs, templates are available for download and easy customization.

With your chosen resume style in hand, it’s time to dive into the most important part — writing! Let’s show you how to highlight your experience and skills on paper, showcasing your unique value.

How to write a hotel resume in 5 easy steps

Crafting a tailored resume for each job application is essential to leaving a lasting impression. The best part? You can accomplish this in just five simple steps.

Step 1

Customize your resume using the job ad

Attention to detail is essential in managing hotel front desk operations, and this extends even to your resume. Many employers rely on applicant tracking systems (ATS) to screen resumes, giving preference to those containing pertinent keywords from the job listing.

To enhance the effectiveness of your resume, meticulously examine the job description to pinpoint key skills and responsibilities mentioned. Phrases like “guest check-in/out procedures,” “reservation management,” “addressing guest inquiries” and “maintaining a welcoming lobby ambiance” give you an idea of what the hotel is looking for in their ideal candidate.

These terms aren’t mere jargon; they serve as vital keywords aligning your resume with the job’s demands. By integrating these keywords, you increase the chances of your resume navigating the ATS successfully and capturing the attention of hiring managers, displaying your competency in hotel front desk management.

Step 2

Open with an engaging summary

Each resume should start with an introduction in your resume profile. This section serves as an opportunity to present your career accomplishments and qualifications. Two primary types of resume profiles exist, each catering to candidates with distinct backgrounds.

For experienced hotel assistant front office managers, a professional summary is ideal. This type of profile resonates particularly well with hotel leaders who have demonstrated exceptional performance, such as elevating guest satisfaction or bolstering revenue for many years.

For entry-level hotel assistant front office managers, a resume objective could be your best option. It’s advantageous for those who may be new to the field, including recent graduates or professionals transitioning from other hospitality roles. This format accentuates your passion, transferable skills and distinctive perspective on hotel management.

Here are examples of each of these that can be effectively integrated into your hotel resume:

Professional summary example:

Dynamic and results-driven hotel management professional with over 12 years of experience overseeing front desk operations. Proven track record of optimizing guest experiences through efficient check-in/check-out processes, effective reservation management and prompt resolution of guest inquiries and issues. Skilled in fostering a positive and welcoming lobby atmosphere while consistently exceeding revenue targets. Strong leadership abilities combined with a keen eye for detail to ensure seamless daily operations and exceptional customer service.

Resume objective example:

Highly motivated and enthusiastic hospitality professional with a bachelor’s degree in hotel management. Eager to apply strong communication and organizational skills to contribute to the success of [hotel name]. Possess a solid understanding of front desk operations and handling guest inquiries. Committed to delivering exceptional service and ensuring guest satisfaction while continuously learning and growing in the hospitality industry.

Step 3

Demonstrate your capabilities in hotel front desk operations

Within the realm of hospitality, you navigate a diverse array of duties. When crafting your resume, prioritize the skills most pertinent to the position.

Hotels prize a blend of technical proficiency and interpersonal adeptness in their front desk personnel. Thus, showcase not only your hard skills — such as adeptness in operational procedures — but also your soft skills, encompassing leadership capabilities, team collaboration and a commitment to delivering outstanding guest experiences. The key lies in illustrating how your hard and soft skills work together to craft unforgettable stays for your guests.

Here are essential skills for a hotel assistant front office manager resume:

Hard Skills

Proficiency in PMS
Knowledge of front desk procedures
Reservation management
Financial acumen
Revenue management

Soft Skills

Communication
Problem-solving
Cultural sensitivity
Customer service
Interpersonal skills

Example of a strong skills section for a hotel assistant front office manager:

Proficient with hotel reservation systems, ensuring smooth operations for guest bookings.
Skilled in handling cash transactions and processing payments.
Facilitate seamless coordination between housekeeping and maintenance teams to ensure rooms are always ready for guests.
Knowledgeable in hospitality industry regulations and hotel policies.

Pro tip

Consider adding administrative skills to your resume. These skills encompass various tasks crucial for managing the front desk effectively, such as organizing schedules, coordinating appointments, handling paperwork and ensuring efficient office operations. This skill demonstrates your ability to maintain order, manage priorities and facilitate smooth administrative processes.

Step 4

Detail your work history

Your work experience as a hotel front desk professional highlights your prowess in guest services and operational management. In this segment, paint a vivid picture of your recent roles with bullet points that underscore your valuable contributions. Highlight your knack for multitasking and problem-solving while radiating your genuine passion for hospitality.

The aim? Showcasing your knack for delivering exceptional guest experiences. That’s why top-tier resumes sprinkle in quantifiable achievements, offering tangible proof of your past achievements.

Example of a hotel assistant front office manager resume:

Assistant Front Office Manager
Freehand Hotel
Los Angeles, California
July 2018 – May 2024

Implemented a new guest check-in procedure, reducing wait times by 20% and enhancing overall guest satisfaction.
Led a team of 10 front desk agents, providing ongoing training and support to ensure exceptional service delivery.
Successfully managed room inventory, resulting in a 15% increase in occupancy rates over the past year.
Resolved guest complaints promptly, achieving a 95% satisfaction rate and earning positive online reviews.

Pro tip

Remember, starting your accomplishments with action verbs makes your past achievements feel more dynamic and relevant.

Step 5

Outline your education

List any relevant degrees and certifications, whether completed or ongoing, as they demonstrate your commitment to excellence in guest service and operational efficiency.

Whether it’s a hospitality degree, certification in hotel management or coursework in customer service, each aspect adds value to your ability to excel in the dynamic world of hotel front office management.

Remember, it’s not just about what you’ve studied but how you’ve applied that knowledge to enhance the guest experience and streamline operations. So, don’t hesitate to showcase your educational background proudly — it’s your ticket to success in the bustling world of hotel management!

How to list your education for a hotel assistant front office manager role:

EDUCATION:

Bachelor of Science in Hospitality Management
Culinary Institute of America, New York, NY

CERTIFICATIONS:

Certificate in Hotel Operations and Management, a three-month course at Cornell University
Certified Front Desk Associate (CFDA), New York State Education Department

Additional sections for your hotel assistant front office manager resume

Languages

Being fluent in multiple languages is a valuable advantage within the hospitality sector. The ability to communicate with guests in their native tongue fosters an inviting and inclusive ambiance, which is fundamental for delivering outstanding hospitality experiences.

How to list languages on your hotel resume:

English: Native proficiency
Spanish: Fluent (C1)
French: Intermediate (B2)

Honors and awards

Highlighting any honors or awards you’ve received demonstrates that your employers or peers have recognized and appreciated your efforts and contributions. It is tangible evidence of your dedication and outstanding performance in previous roles.

How to display your honors and awards on your resume:

Employee of the Month Award, Marina Spa Hotel & Spa – 2023: Recognized for exceptional performance and dedication to guest service for consistently exceeding customer satisfaction targets and demonstrating outstanding teamwork and leadership skills.
Hospitality Excellence Award from AHLA – 2021: Honored for implementing innovative guest service initiatives that significantly improved overall guest satisfaction scores and contributed to increased repeat business and positive online reviews.

Training

A dedicated training section underscores your commitment to professional development and ongoing learning within the hospitality industry. It showcases your proactive approach to staying updated with industry trends, technologies and best practices.

How to list your training on your hotel assistant front office manager resume:

Customer Service Excellence Workshop, American Hotel & Lodging Educational Institute (AHLEI) – 2024:
This hands-on training program focused on enhancing communication skills, effectively resolving guest complaints and delivering personalized service to exceed guest expectations.
Advanced Front Office Operations Training, St. Joseph’s University – 2022: Completed an intensive two-week training program covering various aspects of front office operations, including check-in/check-out procedures, reservation management, guest relations and problem resolution techniques.

Professional affiliations

Being affiliated with reputable industry organizations adds credibility to your resume. It indicates that you are part of a community of professionals who uphold industry standards and best practices, reinforcing your qualifications and expertise to potential employers.

How to list professional affiliations and memberships on your hotel resume:

Member, American Hotel & Lodging Association (AHLA).
Member, International Association of Hotel Executives (IAHE).

Volunteer experience

Volunteering shows your dedication to serving others, a quality highly valued in the hospitality industry, where guest satisfaction is paramount. It reflects your willingness to go above and beyond to positively impact individuals and communities.

How to write your volunteer experience on your resume:

Volunteer Coordinator, Local Homeless Shelter (2022-current):

Organized and led a team of 10 volunteers to support homeless individuals.
Implemented a new scheduling system, increasing volunteer coverage by 20% and ensuring consistent support for shelter residents.

Community Outreach Volunteer, Habitat for Humanity (2019-2020):

Contributed 100+ hours to various construction projects, assisting in building affordable housing for low-income families.
Led a team of volunteers in renovating three homes, resulting in a 30% decrease in renovation time and a 10% reduction in project costs.

Enhance your application with a personable cover letter

Cover letter example assistant front office manager

Create your cover letter

Your cover letter serves as a vital platform to provide additional insight into your resume and convey your genuine enthusiasm for the position. Use this opportunity to articulate why the role ignites your passion and how your resume substantiates your suitability for the job.

For invaluable tips on crafting a compelling cover letter, delve into our in-depth guide on cover letter writing and find inspiration in our vast collection of cover letter examples.

To ensure cohesiveness between your cover letter and resume while reflecting your unique identity, explore our professionally crafted cover letter templates available in our Cover Letter Builder.

Hotel assistant front office manager resume — key takeaways

Choose a standout template

Just like the lobby sets the tone for a guest’s stay, your resume’s appearance sets the stage for your professional image. Opt for a template that looks polished and reflects your attention to detail and commitment to excellence.
Craft an engaging introduction

Imagine greeting guests at the front desk — your summary should mirror that warm welcome. Highlight your unique personality and skills, focusing on your ability to deliver top-notch customer service and create unforgettable guest experiences.
Quantify your achievements

Numbers speak volumes! Whether it’s the number of guests you assist daily, the boost in positive reviews you’ve contributed to or the revenue you’ve generated through upselling, let your accomplishments shine through quantifiable data that showcases your impact and effectiveness.
Showcase a wide skill set

The skills you list and integrate into your resume should highlight both your hard skills like management and your soft skills like communication. Balancing your skill types shows you’re a well-rounded candidate.
Highlight training and development efforts

As you strive for continuous improvement in your role, highlight any training programs you’ve led or participated in. Showing dedication to your personal and team growth can set you apart as a proactive and valuable team member.
Showcase recognition and awards

If you’ve been recognized for your outstanding performance or teamwork, don’t be shy — flaunt those accolades! Whether it’s a guest satisfaction award or a commendation for your collaboration skills, including these acknowledgments reinforces your expertise and commitment to excellence in the hospitality industry.
Don’t forget the cover letter!

Remember, your cover letter is your chance to add depth to your application. Use it to express your passion for the role and provide context to your resume. It’s your opportunity to stand out and showcase why you’re the perfect fit for the position.

Commonly asked questions about resume writing

Last Updated: January 01, 2025

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Karla is a content writer dedicated to guiding job seekers to career success with compelling articles, resumes and cover letters. Her M.S. in Screenwriting and B.S. in Comparative Literature equip her to create engaging job application materials.