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Table of contents

Claims adjuster resume examples
Choose a format for your claims adjuster resume
How to write a claims adjuster resume in 5 easy steps
Add a cover letter
Key takeaways
Frequently asked questions from job seekers

Dealing with the complexity of insurance claims is your daily task as a claims adjuster.

Each day, you sift through details, ensuring claimants get the fair compensation they deserve while upholding the integrity of the insurance company you represent. It’s a role that demands empathetic understanding and rigid adherence to policy and legal parameters.

With such a substantial set of responsibilities on your shoulders, your resume is one thing you shouldn’t have to worry about.

Thankfully, writing a resume doesn’t have to be stressful. With some expert help, you can make a resume highlighting your career achievements and skills, making you more likely to land a job quickly.

This guide will show you:

Real-world examples of claims adjuster resumes.
A detailed roadmap for piecing together a job-winning resume in 2024.
Advice on picking a format and design that reflects your professionalism.
Optional sections that can substantially enhance your resume’s weight.
The importance of pairing your resume with a strong cover letter.

In a hurry to write a resume? Make one fast with our AI Resume Builder. Select a design fitting of your profession and fill it out with expert tips and customizable text suggestions.

Claims adjuster resume examples

Entry-level claims adjuster resume example

Entry level resume example claims adjuster

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Why this is a remarkable resume for a new claims adjuster?

Opens with a strong objective statement
The candidate expresses a genuine passion for helping individuals and companies navigate through complex claim processes efficiently, displaying a deep understanding of the critical role of a claims adjuster that makes this sample claims adjuster resume stand out.
Uses a skills-focused format
By emphasizing skills over work experience with a functional resume format, the candidate showcases readiness to jump into a claims adjuster role, highlighting adaptability and willingness to learn.
Touches on all types of skills
The resume mentions a varied arsenal of skills, ranging from technical skills like claims software and proper documentation as well as soft skills like negotiation and communication.

Experienced claims adjuster resume example

Experienced resume example claims adjuster

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Why this is an outstanding resume for a seasoned claims adjuster?

Chooses a professional, compelling design
Opting for a classic design, this claims adjuster example resume pulls readers into a world of high-stakes negotiations and strategic resolutions, instantly catching the eye of prospective employers.
Unfolds a detailed career trajectory
The resume articulates a fulfilling and varied career in the claims adjustment sector, engaging readers with anecdotes of challenging cases resolved and significant achievements that underscored the candidate’s role in the industry.
Uses data to back up their expertise
Employing a data-driven approach, the candidate vividly illustrates their accomplishments using numbers, like the amount of successful claims resolutions and their tangible positive impacts on the company’s bottom line.

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Choose a format for your claims adjuster resume

Your resume is your calling card. It should be a one-stop-shop for understanding your professional experiences, skills and educational background. The trick is figuring out how to showcase your career in a compelling way.

Your choice of resume format will provide the structure of your claims adjuster resume.

Let’s explore the various formats available and unpack their distinct features:

Chronological resume format: This approach acts like a detailed account of your previous roles, listed in reverse-chronological order. It’s particularly suitable for adjusters with substantial work history, making it easy to share your career arc through your roles and the firms you’ve served over the years.
Functional resume format: This format foregrounds skills over work history, allowing you to accentuate your competencies and abilities. It is ideal for claims adjusters pivoting from a different field or those just getting started in their careers, spotlighting readiness for the role by focusing on pertinent skills.
Combination resume format: Harmonizing the strengths of the other formats, this format gives you the flexibility to tailor your resume to best suit the job you’re applying for, highlighting the most relevant skills and experiences for the particular role. It’s perfect for showing off your rich history of achievements alongside skills acquired over a long career.

With the foundational structure in place, the next step is breathing life and individuality into it through a design fitting your role.

Selecting the best claims adjuster resume template

Create your resume

As you craft your claims adjuster resume, the challenge lies in merging professionalism with a hint of personal flair to portray your expertise and unique approach to the role.

That’s where your resume template comes into play.

A time-tested yet effective option is the simple resume template. The organization is lucid and straightforward, clearly laying out your career in the claims sector and showcasing significant milestones and accomplishments without getting bogged down with excessive design.

Alternatively, if you happen to work in a more adventurous sector, try out our creative resume templates collection. Opting for a design aligned with your industry just might appeal to employers.

We offer plenty of free downloadable designs for Microsoft Word and Google Docs if that interests you.

Gear up to create a resume that outlines your professional history and offers prospective employers a window into the dynamic world of claims adjustment.

How to write a claims adjuster resume in 5 easy steps

View your resume as your ticket into claims adjustment — or a leg up if you’re already working in the field. It should highlight key partnerships, tools, processes and skills essential to your profession.

As you begin this pivotal task of assembling your resume, where do you start? We’ll take it step by step.

Step 1

Understand the job post

Start this process by examining the job ad. Listings are valuable repositories of information that tell you exactly what the employer wants, from precise skills to professional certifications.

Why is this so important? In today’s digitalized recruitment landscape, many companies use Applicant Tracking Systems (ATS) to filter potential candidates based on specific keywords related to industry terminologies, certifications and tools.

Your goal is to craft an ATS-optimized resume that aligns seamlessly with the job description. For example, if the job advert emphasizes competencies such as “experience in fraud detection,” “knowledge in regulatory compliance” and “expertise in claims settlement negotiations,” well, do your best to add those to your resume!

Incorporate these vital keywords strategically throughout your document, customizing it for each role you’re targeting.

It’s not complicated. With a little persistence, you can master the art of resume customization.

OK, the stage is set to start writing.

Step 2

Craft an engaging summary

Your resume should start with a resume profile.

Generally, you’ll choose between professional summaries and career objectives. Both approaches can serve you well — it all depends on the stage of your career.

A professional summary offers a snapshot of your career accomplishments, which is ideal for experienced claims adjusters with a substantial track record.

Conversely, a resume objective paints a picture of your aspirations in the claims sector, emphasizing your eagerness to have a longstanding positive impact. This format suits those entering the field because it focuses on goals rather than previous achievements.

Find examples of each below, derived from successful resumes:

Claims adjuster professional summary example:

Seasoned claims adjuster with 10+ years of experience in managing comprehensive and accurate claims processing. Known for adeptly navigating complex cases and negotiating favorable settlements that satisfy all parties involved. Instrumental in reducing company liabilities through meticulous fraud detection and policy analysis.

Claims adjuster resume objective example:

Recent graduate with a degree in Insurance and Risk Management, eager to apply contemporary methods and a detail-oriented approach to claims adjustment. Committed to promoting efficiency and fairness in claims handling, focusing on achieving mutually beneficial outcomes for clients and the company.

Step 3

Highlight your skills in claims adjustment

Whether you’re just starting out or are a veteran claims adjuster, your resume should include the skills employers in the industry prioritize.

A balanced representation of hard and soft skills is crucial. Your hard skills demonstrate your ability in claims analysis, policy interpretation and the use of claims software, while soft skills underscore your communication, leadership and your approach to customer service.

Strike a balance between the two, showcasing how they seamlessly work together to make you a competent professional.

Here are some skills that are often highlighted in a claims adjuster’s resume:

Key skills for a claims adjuster resume:

Hard Skills

Claims analysis
Policy interpretation
Claims software proficiency
Damage assessment
Regulatory compliance
Fraud detection

Soft Skills

Communication
Negotiation
Customer service
Attention to detail
Critical thinking
Problem-solving

Here is a well-crafted claims adjuster skills section:

Expertise in claims analysis and policy interpretation to expedite claim resolutions.
Proficient in various claims software for efficient data processing and reporting.
Keen eye for detail in damage assessments to ensure accurate evaluations.
Skilled in regulatory compliance, maintaining a current knowledge of industry regulations and standards.
Excellent communication and negotiation skills to settle claims amicably and maintain client relationships.
Effective problem-solving abilities, enabling the efficient handling of complex claims scenarios.

Pro tip

Don’t forget to highlight your computer skills. In 2024, being proficient with digital tools and software is vital in virtually every industry, and insurance is no exception.

Step 4

Showcase your career highlights

Elevate your resume by constructing a rich and detailed work experience section that maps out the milestones in your career as a claims adjuster.

Present your roles chronologically, beginning with your most recent position and working backward. Use bullet points to hammer home significant achievements, maintaining a uniform formatting throughout.

This segment should vividly portray your career arc, illustrating initiatives that improved efficiency, ensured customer satisfaction and promoted ethical claims processing.

Sometimes action verbs make all the difference. Active words like “streamlined,” “orchestrated” and “championed” will give your resume more energy.

Here’s a claims adjuster work experience entry:

Senior Claims Adjuster, Reliable Insurance Corp
Houston, TX

June 2016 – Present

Streamlined the claims process, reducing the claim cycle time by 15%.
Orchestrated a fraud detection initiative, resulting in a 20% decrease in fraudulent claims.
Championed a customer service improvement program, boosting customer satisfaction ratings by 25%.
Implemented an educational workshop for policyholders, fostering transparency and trust.
Led a team in high-pressure environments, ensuring a consistent quality of service while adhering to legal and company guidelines.

Pro tip

Focus on showcasing concrete achievements rather than just listing your duties. Illustrate instances where you significantly improved processes or increased customer satisfaction. Demonstrating a measurable impact, such as “reduced claim cycle time by 15%” or “boosted customer satisfaction ratings by 25%,” will help to distinguish you from other candidates

Step 5

Detail your academic achievements

In the detail-oriented world of claims adjustment, having a strong educational background and the right certifications can make you a standout candidate. These credentials validate your expertise and highlight your commitment to maintaining a high standard of professionalism in your role.

Every resume should have an effective education section. If your academic journey includes degrees in fields such as Business Administration, Law or Finance, those would be great additions to your resume. Whatever they may be, list your degrees in your resume’s education section.

Additionally, you should list any distinctive certifications or licensures you have acquired. These will showcase specialized training and knowledge in your field.

Finally, you need to stay up to date in your field. Show you’ve taken a proactive approach to professional development by mentioning recent workshops or courses you’ve taken.

Education and certification examples:

EDUCATION

Bachelor of Science in Business Administration
State University

LICENSE

Licensed Claims Adjuster
State Insurance Board

CERTIFICATIONS

Certification in Insurance Fraud Investigation
National Insurance Crime Training Academy

Optional sections for your claims adjuster resume

Professional associations

Illustrate your engagement with professional bodies, underscoring your commitment to staying informed and involved in the claims adjustment sector.

How to list professional associations on your claims adjuster resume:

Member of the National Association of Insurance Adjusters (NAIA).
Frequent participant in regional insurance adjuster workshops and symposiums.

Special projects

Highlight special projects you’ve spearheaded or contributed to, which clearly demonstrate your proactive approach and problem-solving abilities in real-world scenarios.

How to list special projects on your claims adjuster resume:

Led a task force to streamline the claims process, resulting in a 15% decrease in processing time.
Developed a training program for new adjusters that enhanced team efficiency and knowledge sharing.

Volunteer work

Show your commitment to community service and how you have utilized your skills in claims adjustment for the betterment of society.

How to list volunteer work on your claims adjuster resume:

Volunteered to assist individuals in low-income communities in understanding and claiming insurance post-natural disasters.
Offered free workshops on insurance literacy for local community members.

Languages

Feature any languages you speak, noting your level of proficiency. Additional languages can help you communicate with a more diverse clientele.

How to list languages on your claims adjuster resume:

Fluent in Spanish: Able to assist a wider range of clients and facilitate seamless communication in bilingual settings.
Proficient in French: Comfortable in handling claims from French-speaking clients with efficiency and understanding.

Awards

Spotlight any awards or recognitions you’ve received in your role as a claims adjuster, emphasizing your expertise and dedication to excellence in your field.

How to list awards on your claims adjuster resume:

Recipient of the “Adjuster of the Year” award at XYZ Insurance Company for outstanding performance.
Granted the “Community Service Award” for voluntary efforts in educating the community about insurance literacy.

Add a cover letter

Create your cover letter

Even though crafting a cover letter might not be a stringent requirement for claims adjusters, having one can give you a distinct edge over applicants with comparable skills and experience.

A well-crafted cover letter gives you the space to share more about your career with a greater personal touch.

Dive into why you became a claims adjuster in the first place — perhaps a desire to bring transparency and fairness to the insurance world or a knack for problem-solving that found its perfect outlet in this role. Spotlight initiatives you have driven to streamline processes, showcasing your proactive approach and dedication to excellence in your field.

For tips on creating a cover letter that mirrors your professionalism and commitment to the role, check out our comprehensive guide on how to write a cover letter. For more help, feel free to explore cover letter examples as a beacon of inspiration.

To further augment your application, consider leveraging a cover letter template available in our Cover Letter Builder — a tool designed to ensure synergy between your resume and cover letter, furnishing a slick, unified and professional presentation to potential employers.

Ultimately, your cover letter should expand upon your resume, not recount it. Craft one that stands out to step boldly toward securing your ideal role.

Key takeaways

Personalize your resume for each role

Take time to modify your resume for every claims adjuster position you apply for, emphasizing skills and experiences that align with the specific requirements outlined in the job description.
Show off your full range of skills

Showcase your wide-ranging abilities in the insurance sector, from soft skills like communication to hard skills like policy analysis. Your claims adjuster skills are an essential part of your resume, so give them the attention they deserve.
Use metrics to enhance your accomplishments

Make your achievements shine by using specific data, such as the number of claims resolved successfully, customer satisfaction rates or the amount of money saved through efficient claims handling.
Highlight any industry-specific qualifications

Underscore any certifications, courses or training you’ve undertaken that are pertinent to the claims adjuster role.
Opt for a resume format that mirrors your professional trajectory

Choose a resume format that succinctly and effectively illustrates your career path, focusing on your evolution and growth in the industry. Opt for a layout that is both professional and reflective of your attention to detail.
Highlight your commitment to staying updated with industry trends

Demonstrate your proactive approach to professional development by mentioning recent industry seminars, workshops or courses you’ve attended.

Frequently asked questions from job seekers

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Don is a Certified Professional Resume Writer (CPRW) with more than 10 years’ experience creating digital content, including four years helping job seekers develop their careers. He holds an M.S. in Journalism from Northwestern University.